Privacy Policy – JILI VS Online Casino Philippines

01Introduction

This Privacy Policy ("Policy") describes how JILI VS ("we," "us," "the Platform"), the operator of jilivs.my, collects, uses, stores, shares, and protects the personal information of users ("you," "Player") who access or register on the JILI VS platform. JILI VS is committed to handling your personal data with transparency, fairness, and security — not as a compliance checkbox, but as a genuine responsibility to every Filipino player who trusts us with their information.

This Policy applies to all personal data collected through the JILI VS website at jilivs.my, including when you register an account, make deposits or withdrawals, play games, participate in promotions, use the VIP Club or Refer a Friend programme, or contact our customer support team. It covers data collected through all devices and channels — desktop browser, mobile browser, and any JILI VS application.

02Data We Collect

JILI VS collects personal data that is necessary to operate the platform legally, safely, and effectively. We do not collect more information than we need. Below is a clear breakdown of the categories of personal data we may collect from you:

03How We Collect Your Data

JILI VS collects personal data through several channels, all of which are disclosed here. We do not collect data through undisclosed or covert means.

• Registration: When you create a JILI VS account, you provide identity, contact, and account data directly through the registration form.
• Account use: Gaming activity, deposit and withdrawal transactions, bonus claims, and VIP progress are recorded automatically as you use the platform.
• Identity verification (KYC): When a KYC check is triggered — either automatically at a threshold or on request — you submit documents directly through the verification portal.
• Customer support: Any contact you initiate with the JILI VS support team — via live chat, email, or phone — is recorded for quality assurance and dispute resolution purposes.
• Cookies and tracking technologies: When you browse jilivs.my, cookies and similar technologies automatically collect technical data such as your IP address, device type, session duration, and page interactions. See Section 7 for full details.
• Third-party payment providers: When you deposit or withdraw via GCash, Maya, or a Philippine bank, the payment provider may share transaction confirmation data with JILI VS for reconciliation purposes.

04How We Use Your Data

JILI VS uses personal data only for the purposes described in this Policy. We do not use your data in ways that would be unexpected or inconsistent with why you provided it. The main purposes for which we process your personal data are:

• Operating your JILI VS account — processing deposits and withdrawals, crediting bonuses, tracking VIP progress, and maintaining your gaming history.
• Verifying your identity and age to comply with our legal obligations and to prevent underage gambling.
• Detecting and preventing fraud, money laundering, account takeovers, bonus abuse, and other prohibited activities described in our Terms and Conditions.
• Providing customer support and resolving disputes, including reviewing chat logs and transaction records.
• Personalising your experience — showing you game recommendations, promotions, and VIP Club offers relevant to your preferences and activity.
• Sending transactional communications — deposit confirmations, withdrawal notifications, account alerts, and security warnings.
• Sending marketing communications — promotional emails, bonus announcements, and new game alerts — where you have consented to receive them. You may opt out at any time.
• Monitoring for problem gambling indicators as part of our responsible gaming obligations, and proactively offering support tools where appropriate.
• Complying with applicable Philippine law, regulatory requirements, and court orders.
• Improving the JILI VS platform through aggregated, anonymised analysis of usage patterns.

05Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, JILI VS must have a valid legal basis for every type of personal data processing we carry out. The legal bases we rely on are:

• Contractual necessity: Processing required to operate your account and deliver the JILI VS services you've signed up for — account management, payments, game access.
• Legal obligation: Processing required to comply with Philippine law — KYC, AML reporting, age verification, and regulatory record-keeping.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, responsible gaming monitoring, and internal analytics — activities that are in both JILI VS's and players' genuine interests.
• Consent: Processing for marketing communications and personalised advertising, where you have given explicit opt-in consent. Consent can be withdrawn at any time without affecting any other processing.

06Sharing Your Data

JILI VS does not sell, rent, or trade your personal data. We share it only when necessary, with recipients who are bound by confidentiality obligations and data protection standards equivalent to or exceeding our own. The categories of recipients with whom we may share data are:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and other Philippine payment providers receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification services that confirm your identity and age on our behalf. These providers are contractually prohibited from using your data for any purpose other than verification.
• Fraud and AML detection services: Specialised third-party platforms that help JILI VS detect unusual patterns consistent with fraud, money laundering, or account abuse.
• Cloud and infrastructure providers: Hosting, storage, and computing services that physically store and process JILI VS data on our behalf, under strict data processing agreements.
• Customer support platforms: Live chat and ticketing software used to manage support interactions.
• Regulators and law enforcement: The National Privacy Commission, relevant gaming regulatory authorities, and Philippine law enforcement agencies, where we are legally required to disclose data.

07Cookies & Tracking Technologies

JILI VS uses cookies and similar tracking technologies on jilivs.my to ensure the platform works correctly, to protect your account security, and to understand how the platform is being used so we can improve it. A cookie is a small text file placed on your device by a website. It does not give us access to your device or any other information beyond what the cookie itself contains.

• Strictly necessary cookies: Required for the platform to function — session management, login authentication, security tokens. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences — language settings, display options, last viewed game categories. Improves your experience but not strictly required.
• Analytics cookies: Collect anonymised data on how pages are used — which games are most visited, where players drop off, which promotions generate interest. Used internally to improve the platform.
• Security cookies: Help identify and block suspicious login attempts, bot activity, and other security threats.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform. Functional and analytics cookies can be disabled without breaking core functionality. For detailed information on how to manage cookies in your specific browser, refer to your browser's help documentation.

08Data Retention

JILI VS retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable Philippine law and regulations. The following retention guidelines apply:

• Active account data: Retained for the full duration your JILI VS account is active and for a minimum of 5 years following account closure, as required by AML regulations.
• Transaction records: Deposit, withdrawal, and gaming transaction records are retained for a minimum of 5 years from the date of the transaction.
• KYC documents: Identity verification documents are retained for the duration of your account plus 5 years following closure, as required by Philippine AML legislation.
• Customer support records: Support chat logs and email correspondence are retained for 3 years following the closure of each support case.
• Marketing consent records: Records of your marketing consent preferences are retained for 3 years following account closure, or longer where required to demonstrate regulatory compliance.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. Anonymised aggregated data (for example, platform-wide statistics) may be retained indefinitely.

09Data Security

JILI VS takes data security seriously and applies technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Security is not a one-time implementation for us — it is actively maintained and improved.

• All data transmitted between your device and JILI VS servers is protected by TLS (Transport Layer Security) encryption.
• Personal data stored in our systems is encrypted at rest using industry-standard encryption protocols.
• Access to personal data is restricted to JILI VS staff who have a legitimate need to access it, under strict role-based access controls.
• Our systems are subject to regular security audits and penetration testing by independent third-party specialists.
• JILI VS maintains an incident response plan. In the event of a data breach that poses a risk to your rights, we will notify affected players and the National Privacy Commission (NPC) within the timeframes required by law.
• All third-party service providers who handle personal data on our behalf are required to demonstrate adequate security standards before being onboarded.

10Your Rights

Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal data. JILI VS respects and facilitates these rights. To exercise any of the rights below, contact our Data Protection Officer at support@jilivs.my with the subject line "Data Rights Request." We will respond within 15 business days.

If you believe your data rights have not been respected, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC). JILI VS encourages you to contact us directly first so we can resolve concerns quickly.

11Minors

JILI VS strictly prohibits registration and use of the platform by anyone under 18 years of age. We do not knowingly collect personal data from minors. Where we have reason to believe that a registered account belongs to a person under 18, that account will be immediately suspended pending identity verification and, if confirmed, permanently closed with any balance forfeited in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered on JILI VS using false information, please contact us immediately at support@jilivs.my. We will investigate and take appropriate action promptly.

12Marketing Communications

JILI VS sends marketing communications — including bonus offers, new game announcements, VIP Club updates, and promotional campaigns — only to players who have given explicit consent to receive them. Consent is collected during registration and can be updated at any time through your account settings or by contacting our support team.

• You can opt out of marketing emails by clicking the unsubscribe link in any JILI VS marketing email.
• You can opt out of SMS marketing by replying STOP to any JILI VS marketing SMS.
• Opting out of marketing does not affect transactional communications — you will still receive account alerts, payment notifications, and security messages.
• Players who have self-excluded through the JILI VS responsible gaming tools will automatically be removed from all marketing lists for the duration of their exclusion.

13Cross-Border Data Transfers

JILI VS primarily processes and stores your personal data within the Philippines. In some cases, data may be transferred to or processed by third-party service providers located in other countries — for example, cloud infrastructure providers or international fraud detection services.

Where such transfers occur, JILI VS ensures that the recipient jurisdiction provides an adequate level of data protection, and that contractual data processing agreements are in place that obligate the recipient to protect your data to standards equivalent to those required by Philippine law. We do not transfer personal data to jurisdictions with inadequate data protection frameworks without implementing appropriate safeguards.

14Changes to This Policy

JILI VS may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When material changes are made, we will notify you by email to your registered address at least 7 days before the changes take effect. The updated Policy will always be available on this page, and the "Last Updated" date at the top reflects the most recent revision.

Continuing to use JILI VS after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not agree with any changes, please stop using the platform and contact our support team to request account closure.

15Contact Our Data Protection Officer

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how JILI VS is handling your personal information, please contact our Data Protection Officer directly. We take every query seriously and aim to respond within 15 business days.

You may also contact the Philippine National Privacy Commission (NPC) if you believe your data privacy rights have been violated and JILI VS has not resolved your concern adequately. The NPC is the independent government body responsible for enforcing the Data Privacy Act of 2012 in the Philippines.